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🔒 Privacy Policy

Last updated: 2026-11-12

Your data is safe with us. We only collect what we need to deliver your order, and we never sell it to anyone.

What we collect

  1. Customers: your name, login email, mobile number, your address in the compound (building, floor and apartment), and a profile photo if you add one.
  2. Your orders, balance, points, top-up and financial-service requests, ratings and reports.
  3. Prescription photos if you send them: this is health data, so it only goes to the partner pharmacist so they can reply to you.
  4. Couriers: the details they register with the admin team (including national ID and documents), plus their tasks, cash custody and wallet.
  5. Partners: shop, owner and cashier details, orders and settlements.
  6. Your device code for notifications, if you allow them.

How we use it

  1. To deliver your order and follow up with you, and to calculate your balance and points.
  2. To send you important notifications only (courier arrived, order status, balance).
  3. To resolve problems or reports, and to protect accounts from fraud.
  4. We don't send marketing without your consent.

Who sees it

  1. The partner (shop) only sees the items you ordered; all contact goes through FAVO.
  2. The courier sees your name, number and address only while delivering your order.
  3. FAVO staff, according to each person's role (for example, top-up staff only see top-up requests).
  4. Official authorities, if required by law.

Where it is stored

On secured cloud servers (Supabase), and every connection is encrypted. Transferring and storing data outside Egypt is done in accordance with Personal Data Protection Law No. 151 of 2020 and its Executive Regulations.

How long we keep it

For as long as your account is active. If you delete your account, your personal data is erased after 14 days. Order and payment records are kept without your name, number or address for the period required by law and tax rules.

Your rights

  1. Know your data: Account → Privacy & your data → Download a copy of my data.
  2. Correct it: Account → Edit details.
  3. Delete it: Account → Privacy & your data → Delete my account. Couriers and partners request deletion from their app, and the admin team closes custody or settlements first.
  4. Withdraw your consent to notifications at any time from your phone settings.
  5. Complain to FAVO from "Contact us", or to the Personal Data Protection Center.

If a breach ever happens

We notify the Personal Data Protection Center within 72 hours, and notify the affected people within 3 working days with what to do.

Children

FAVO is for adults (18+). If we learn an account belongs to a child without a guardian's consent, we close it.

Questions about your data: privacy@favo.app