🗑️ Delete your FAVO account
You can delete your account and data at any time.
In the app (customers)
- Open the FAVO app and sign in with your email.
- Account → 🔒 Privacy & your data → Delete my account.
- Type the confirmation word and confirm.
Couriers and partners
In the app: Profile (or Account) → 🔒 Privacy → Request data deletion. The admin team will contact you to close custody or settlements first.
Without the app
Email privacy@favo.app from the same email you sign in with, saying "Delete my account". We reply within 7 days.
What gets deleted
- Your account is closed immediately, and you can restore it within 14 days if you change your mind.
- After 14 days: your name, email, phone, address, profile photo, prescription photos and notifications are permanently erased.
- If you have a balance, request a refund first. Gift points are not refundable.
What we keep
Order and payment records are kept without anything that identifies you, for the period required by law and tax rules.